Privacy Policy

Effective Date: 12 February 2026

FirstSource Solar Sdn. Bhd. ("we," "our," or "us") operates the website located at www.fssolar.com.my (the "Site"). We are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

1. PERSONAL DATA WE COLLECT

We may collect the following types of personal data:

a. Information You Provide Voluntarily

• Name, email address, phone number, and company name
• Any information you submit via contact forms, newsletter sign-ups, or inquiries.

b. Information Collected Automatically

• IP address, browser type, operating system, device information
• Pages viewed, referring URLs, and timestamps of access
• Cookies and similar tracking technologies (see Section 4)

2. PURPOSE OF COLLECTION AND PROCESSING

We collect and process your personal data for the following legitimate purposes:

• To respond to your inquiries and provide customer support
• To operate, maintain, and improve the Site’s performance and functionality
• To monitor usage trends and enhance user experience
• To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. DISCLOSURE OF PERSONAL DATA

We may share your personal data only in the following circumstances:

• With service providers who assist in operating our Site or conducting our business (e.g., hosting, analytics), under strict confidentiality obligations
• Where required by law, court order, or governmental authority
• In connection with a business transfer, merger, or acquisition

4. COOKIES AND TRACKING TECHNOLOGIES

Our Site may use cookies and similar tracking technologies to enhance functionality and analyse traffic. You may configure your browser to refuse cookies; however, this may affect certain features of the Site.

For more details, please refer to our Cookie Policy available upon request.

5. DATA SECURITY

We implement reasonable physical, technical, and organisational security measures to protect your personal data against loss, misuse, unauthorised access, modification, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. RETENTION PERIOD

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

7. YOUR RIGHTS (PDPA)

Subject to the PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing (where consent is the legal basis)
• Limit or object to certain processing activities

To exercise your rights, please contact us at the details below.

8. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal data.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Your continued use of the Site constitutes acceptance of the revised Policy.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please Contact:

FirstSource Solar Sdn. Bhd.
Email: john.z@fssolar.com.my
Website: www.fssolar.com.my